Frequently Asked Questions

1. General

• What is KATG VIP?
  KATG VIP is a membership service that grants you access to all Keith and The Girl in-studio episodes (all the way back to Show #1), as well as constantly updated bonus content, such as Chemda's new show What's My Name.
• What do I get as a VIP member?
  While Keith and The Girl and What's My Name shows are updated and listed in their entirety, there is also constantly updated bonus content added and rotated to give you more and more of the KATG Experience. KATGtv, KATG Live shows, and other bonus material will show up in your feed for you to download on a regular basis.
• How do I get a KATG VIP membership?
  KATG.com/VIP
• What are the different memberships available?
  There are three different memberships: Gold, Silver, and Bronze. Prices and access vary between memberships. The variations are displayed on KATG.com/VIP.

2. Membership

• What is your cancellation policy?
  Cancel any time and you will not be billed again.
• How can I cancel my account?
  Sign in to your VIP account via this link: KATG.com/VIP. Click on 'Manage subscription' and then on 'Cancel automatic renewal'.
• How many episodes can I download per day?
  Access varies based on your membership plan. Visit KATG.com/VIP for membership breakdown.
• I maxed out my download limit, when can I start downloading again?
  It takes 24 hours for each download to fall off your history and give you another available download. Downloads expire gradually and your available count will update accordingly. Click here for a detailed list of your downloads.
  
  Contact VIP@KATG.com if you have more questions about your downloads.
• I'm getting a message telling me I've reached my download quota, but I haven't gotten anywhere near my limit.
  Some apps try to automatically download part of a show right away or your browser might have a plug-in that is automatically downloading things for you to 'save you time.' Make sure your app/browser doesn't try to "prefetch" shows. If you continue to have problems, contact support and we'll help you out.
• Are the new episodes still free?
  The last 10 Keith and The Girl episodes are still free in the public KATG feed.
• Will there be KATG content that is only available for VIP members?
  Yes. You're VIP, baby! We have many bonus spinoff shows and other special offers that are only available to VIP members.
• Is my VIP feed manual or automatic?
  Both. You're VIP, baby! Membership includes a customizable RSS feed which you can set to manually or automatically download shows. You can also download shows through KATG.com as you peruse through the guests and show notes.
• Is the VIP feed compatible with iTunes?
  You know it!

3. Gifting VIP

• Can I give VIP as a gift to someone?
  Yes. You can buy a VIP gift certificate at the KATG store and give it to a friend. After your purchase, you'll get a downloadable PDF gift certificate which will include a special gift code for your friend to use. Click here to get started.
• Who can use VIP gifts?
  New, existing and former members can all use VIP gifts on with accounts. New and former members can use the gift code during checkout. Existing members can apply the gift code to their account by selecting Gift Code Redemption under Account Options.
• Where can I buy a gift code?
  You can buy a VIP gift certificate at the KATG store. Click here to go there now.
• Where do I download the gift certificate?
  After you purchase the gift certificate, the PDF download with your special gift code will be available in the downloads section of your store account. Click here to go there now.
• Do I need a credit card to use my gift code?
  No, you can use a PayPal account. A VIP membership must be connected to a credit card or PayPal account during checkout, even if the gift code covers your purchase. You can use a PayPal account if you don't have a credit card. If you want to make sure that you don't get charged on that account, turn off auto renewal once you're account has been created.

4. Payment

• Are the memberships recurring?
  Yes, all memberships are recurring (and you're able to cancel at any time).
• What are the payment options?
  Accepted: Visa, MasterCard, Discover, American Express, PayPal and KATG VIP gift certificates.
  
  Not accepted: pre-paid gift credit cards and regular pre-paid credit cards (even with a credit card logo on them)
  
  Note: if you're paying with a KATG VIP gift certificate, you'll still need to attach your VIP membership to a credit card or PayPal. If your gift certificate covers the cost of VIP, your credit card or PayPal account will not be charged. Make sure to apply your gift code before completing your payment informaiton.
• Do you take standard PayPal?
  Yes. Select the PayPal option when asked for your credit card information.
• While trying to sign up to the VIP membership, I got an error message. Help.
  For your protection, the system is very sensitive. Your information must match exactly what your credit card company has on file. When entering an address, check any dashes, commas, etc. Please check your information and try again.
  
  Note that the system does not accept gift cards and pre-paid credit cards (even with a credit card logo on them).
• After I log in, I'm taken to the VIP membership options page. Why can't I get into my account?
  Your account has probably expired/incomplete. Please choose from the membership options available (KATG.com/VIP) to renew/complete your account. You may continue to use your previous VIP membership email and password if you're a returning member.
• I'm trying to sign up but the system is telling me my email is already in use.
  If you've been a VIP member in the past, log in to your account before attempting to sign up to one of the membership options.

5. Etc

• What are your Terms of Service?
  Click here to see the Keith and The Girl VIP TOS.
• What is the blowjob quotient in the Gold plan as compared to the Bronze?
  C'mon...
• What do I do if I have a problem not on this list?
  Email VIP@KeithandTheGirl.com